The Water Damage Process
Here at ServiceMaster we understand that experiencing a water damage can be difficult. That is why we are here to help you get through the process. Water mitigation is one of our specialties. We have years of experience in returning homes and offices back to normal. The following information is to explain the steps and processes we take to properly dry out your home.
Our first step is to identify the source of the problem and create a scope of the damages. One of our technicians will thoroughly examine the space using a specialized moisture-detection meter. This helps us to determine the extent of the damage so we can form the most effective plan for returning your property back to normal as quickly as possible. Our inspection may include identifying the source of the water, tagging these for the insurance company, and providing photo documentation.
Our technicians will then set equipment, which in most circumstances consists of air movers and dehumidifiers. Air movers are strategically placed for maximum air flow across surfaces, accelerating the rate of evaporation of water from wet material into the air. A dehumidifier then removes the moisture from the air so that the evaporation can continue more effectively. Proper dehumidification helps reduce further damage to the building and contents. After Equipment is set it usually takes three to five days to dry out. However, depending on the building materials this process can take even longer.
Through the drying process the technicians may evaluate flooring, ceilings, cabinets, baseboards, and other affected materials to determine whether they are salvageable or non-salvageable. If any of these things are considered non-salvageable then they will be removed in order to complete the drying process.
Some frequently asked questions are:
*How do I know when my property is completely dry?
Proper testing with our specialized equipment is the correct way to determine if things are completely dry. Touch alone may be a false factor.
*Do I need to move out of my property during this process?
If you file an insurance claim, you may receive guidance from your insurance representative. However, this is a decision you must reach on your own. Safety is paramount. Our equipment is as child proof as possible, but we require your supervision to make sure no children play with it. Air movers and dehus will create noise and make your property drafty for a few days. It is important that the equipment stays on, so if the noise is disruptive to you, you might want to consider an alternative place to stay.
*Does everything need to be moved out during restoration?
Not usually. If items need to be moved out, we will let you know in advance.
This explains the water damage process and frequently asked questions. In order to prevent water damages you should always periodically check hot water tanks, washing machine hoses, dishwashers, refrigerators and ice makers. Always take preventative measures, but if you ever suffer a water damage, we are here for you. Contact our office at 770.720.9533 or go to our website at www.smbybailey.com.
